One of the biggest changes we’ve seen in digital behaviour over the past 12 months, are the new ways in which consumers are discovering content and products.
For decades, discovery has been dominated by Google and Shopping, with a brand’s visibility being governed by a multitude of ranking factors. We then saw Amazon begin to take the search share of eCommerce and in 2023 data showed 50% product searches now start on the marketplace.
Then along came TikTok. A platform that originally launched as a video-first app for sharing humorous content of teenagers’ lip syncing, Cinnamon Challenges and dodgy dance routines which in previous decades would have been confined to the living room of patient parents. My, how things have changed…
TikTok has become a conglomerate in the social space, changing the way consumers search and shop. Strategic app development has transformed the social platform into a search app, a shopping app, a chat app, a news app, and even as an educational app with their #LearnOnTikTok campaign. 64% of Gen Z and 49% Millennials now start their search journey on TikTok, and with the speed in which the platform is growing, this cannot be ignored by brands. Recently, the platform has even managed to attract other demographics, and migrate niche communities away from platforms such as Reddit.
“TikTok made me buy it” was another campaign that saw TikTok become the leader in social commerce, with over 50% of TikTok users saying they’ve brought a product in the app. This development has changed the way people discover, shop and review brands and products, and now businesses need to rapidly adapt or be left miles behind.