Despite the hype (and fear of losing jobs to ChatGPT!), there are significant limitations of ChatGPT, especially when using it for marketing purposes.
EMOTIONAL INTELLIGENCE
ChatGPT doesn’t speak with feeling and emotion, and doesn’t think the way people do. So although marketers could use ChatGPT to enhance customer experience, without the involvement of humans to provide relevancy, character, experience and personal connection, this type of AI will still diminish meaningful customer connection instead of enhancing it.
ACCURACY
ChatGPT is prone to outputting text that’s subjective, inaccurate, or nonsensical. So content generated by ChatGPT still needs to be reviewed and validated. Firstly to avoid possible errors and illogical answers, but also to ensure consistency with a brand’s message and image.
RELEVANCY
ChatGPT is not connected to the internet and has limited knowledge of events after 2021. Which makes it useless when it comes to innovation and current events. This blind spot forms a critical part of any SEO strategy we would recommend, so is a major drawback.
CREATIVITY
ChatGPT lacks the lived experience of individuals that allow them to bring humour and imagination to content, as well as strike the right branding tone to match the target audience. Over-relying on ChatGPT therefore limits the creative abilities that humans possess.
DUPLICATION
Using AI SEO tools like ChatGPT is likely to lead to duplicated content, which Google hates and penalises. Meaning, your content is unlikely to rank well in SERPs (search engine results pages).
SPAM
Google is able to detect content that has been written by a human, and that which has been written by AI. Google’s Search Advocate John Mueller said:
“For us, [AI content] is still automatically generated content, and that means for us, it’s still against the Webmaster Guidelines. So we would consider that to be spam.”
Google Panda first launched in February 2011 as part of Google’s quest to eliminate web spam and ‘content farms’. Many businesses at the time were churning out high volumes of low-quality content pages to attract search engine traffic.
Why? Because great content brings something new, unique and experience-driven to the table.
Sounds familiar, right? Which is why Google has already issued a code red internally about the rising surge of AI content. Meaning, we can expect Google to move fast to ensure that AI produced content doesn’t little the search results.